Digital Health Talks - Changemakers Focused on Fixing Healthcare

Looking Ahead- A Comprehensive Digital Strategy for Healthcare in a Hybrid Care World

Episode Notes

Comprehensive Digital Strategy for Healthcare in a Hybrid Care World 

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COVID-19 has forced us to question what’s possible in healthcare delivery and to challenge our thinking. Our expectations of what we want and expect from contact with the health system, what a “safe” distance, procedure, or interaction looks like, and how satisfied each participant is with an increasingly digital experience of healthcare are wildly different than they were a few months ago. True transformation is always a result not just of the availability of new technologies, but also of the willingness of patients, providers, and health systems to adopt it, and insurers to pay for it. This sea change of expectations has the potential to be the most transformative aspect of our new world. However, both traditional and virtual healthcare come with a bunch of, for lack of better words, stupid stuff that slows down providers, costs money, and hampers the patient experience. Forward-thinking health systems have the opportunity to create and implement a new, hybrid strategy, keeping and strengthening the best parts of telehealth expansion, a virtual workforce, and increased remote care while bringing back the most valuable and effective elements from traditional, in-person care. This will require a critical look at new and existing technologies, an honest evaluation of the merits of new and legacy processes, and a willingness to think outside the box and if needed, build a new one. This discussion will focus on building an effective digital care strategy to meet the new challenges of 2021. 

• Viewpoints on the changing Business model 

• Shift to virtual care, what to expect 

• Impact on organizational strategy 

• Proactive measures to thrive in the post-COVID business environment 

• How are technology budgets allocated, and is the way things have always been the way they should be going forward? 
 

 

Sara Vaezy, Chief Digital Strategy & Business Development Officer, Providence St. Joseph Health

Divya Paliwal, MD, Chief Clinical Transformation Officer, Horizon Blue Cross Blue Shield of NJ

Lee Schwamm, MD, VP of Virtual Care, Mass General Brigham

Shahid Shah, Chairperson, HealthIMPACT Forum, Publisher, Netspective Media (Moderator)