Memora Health is pioneering intelligent care through text-based conversational AI, enabling healthcare providers to maintain continuous, personalized patient engagement post-procedure or office visits. By focusing on understanding patient intent and context, Memora's technology bridges communication gaps, enhances care plan adherence, and improves overall patient outcomes across various medical specialties.
Divya Bhat, Chief Product Officer, Memora Health
Megan Antonelli, Chief Executive Officer, HealthIMPACT Live
Welcome 0:01 Music. Welcome to Digital Health talks. Each week we meet with healthcare leaders making an immeasurable difference in equity, access and quality. Hear about what tech is worth investing in and what isn't. As we focus on the innovations that deliver. Join Megan Antonelli, Janae sharp and Shahid Shah for a weekly no BS, deep dive on what's really making an impact in healthcare.
Megan Antonelli 0:30 Hi everyone. Welcome to Health Impact live digital health talks. This is Megan Antonelli, your host, and I'm excited to introduce our guest today, Divya Bhatt, the newly appointed Chief Product Officer at Memora Health. Divya brings a wealth of experience as a serial entrepreneur and product leader with an impressive track record at companies like Virta health, DoorDash Expedia and Trulia. I was, we were talking earlier about how, you know, it's like a list of all the companies that are fixing fixing San Francisco. But anyway, her expertise in leveraging technology to solve complex problems, makes her a perfect speaker for today's topic, revolutionizing patient care the power of intelligent conversational AI Divya is perspective on applying lessons from diverse industries to healthcare, promises to offer valuable insights into the future of patient engagement and care continuity. Hi, Divya, thanks for joining us today. How are you?
Divya Bhat 1:24 I am great. Thanks for having me. Megan,
Megan Antonelli 1:26 absolutely. Well, it's great to connect with you, and I'm excited to learn more about what you're doing at memora. So tell us a little bit about you know what, how, what Memora does, and how its approach to conversational AI is different from some of the traditional patient engagement tools.
Divya Bhat 1:42 Yeah, absolutely. Really excited to be here, both on this podcast, but also at memora. I'm still new enough. I'm four months in, and just super energized about memorials, unique approach. So if it sounds like I drank the Kool Aid I have. So that's like, where I'm coming from. Here. Memora has an SMS first approach to automating complex care journeys. And so we're really trying to get into the heart of patient and care team communications, parts of the patient care journey that are really complex, where patients are navigating something maybe they haven't navigated before, something where they may have a lot of questions, something where a care team never feels like they can do enough to bring the patient along. This is where we insert our SMS based care programs to give care team superpowers, right? So it's more than a patient engagement platform. It's really a full scaffold around the patient, clinician, care team, communication that can give everyone kind of superpowers and the leverage that AI can
Megan Antonelli 2:53 that's amazing. We've really been talking about that a lot lately. You know, where you on one hand, you're hearing a lot of people that are sort of, you know, concerned about AI and certainly, you know, will it take jobs, or will it do this? But, but you know what we're hearing more and more from the innovators and from the hospitals of what they're using it for, and what they want is for that technology to amplify the work that they're able to do, or the work that they weren't able to do, to do things that they, you know, really weren't able to cover and and provide more structure and certainly more more contact with patients. So tell us a little bit about, you know. Can you share some examples of that, of where, you know, what are the clinical areas that, that it really is is working in?
Divya Bhat 3:35 Yeah, absolutely. So, you know, we've launched care programs across a whole lot of different clinical areas. We have a bunch of oncology programs, both for people going through chemo, people recovering from surgical oncology or oncology surgeries. And we have postpartum programs. We have endoscopy prep programs. We have transitions of care programs for people who are being discharged from the emergency room. So all of these programs where patients might just have questions, right? Like, they're going through this for the first time, they're going through something hard, they're going through something complicated, and patients and care team members kind of don't have peace of mind, right? Like, there's this underlying stress, and so we are there to ease the stress on both sides. And to your point, Megan, we're not trying to replace the care team member. Like, we don't believe that that's the goal. We don't think that's the right thing to do. But there are certain things as we know that AI and that computers can actually do better than a person, right? We're not trying to drive top of licensed care like we would like the providers and the clinicians and the care team members to focus on top of license care. Here's the things that AI can do better, right? Like we can be always on, right? A human, it's not reasonable for them to be always on, um. And and we can be infinitely personalized, right? So EHRs right now are like, you know, we're sitting on these mountains of patient data, but it's very hard for a human in the moment to actually get a sense of everything that's going on with the patient and give, like, a, you know, uniquely personalized answer. These are the things that AI can kind of support care teams in doing right, they can give the patient a timely, personalized response. Can triage. We can answer, you know, the quote, unquote, easy questions, which you know are easy for a clinician, maybe not so easy for the patient. And then we can also provide that important escalation point so that if the patient actually does need top of license care, and they need the clinician intervention, intervention, or the care team intervention, they can get that. So I'm happy to go into examples. Happy to talk more about the approach.
Megan Antonelli 5:49 No, I mean, I think it's really interesting. I mean, just also those different care, you know, points of care, you know, whereas sometimes some of the routines, like colonoscopy or, you know, even postpartum, you know, it's your that level of, you know, you hear it, you know it, it, you know, certainly after you've had a few or gone through it a couple of times. But then you do end up having questions, so you want to go back, and it's not necessarily at the point where you, you know, you've, you've gotten the appointment, or you've, you've talked to the caregiver, but to so to be able to have that, but then it sounds like you're also doing it. It's a more complex, you know, I mean, oncology is is more complex. Of course, the stress that people are going through at that time often makes it so that when the provider communicates with them, they don't necessarily hear what they're saying. So it's good to have that resource too. So tell us a little bit about, you know, if you can, kind of, you know, how you're doing that with some of the more complex care pathways and stuff with like oncology and stuff?
Divya Bhat 6:46 Yeah, absolutely so for oncology in particular, we have recent partnerships with Intermountain Health, Eisenhower health, a few others, where we have oncology programs in place. I just looked before this, we have exchanged over 300,000 messages with patients in these oncology care programs, and we know that only 5% of those messages escalated to a care team member, so this means 95% of those 300,000 messages are something that our AI was able to handle. We were able to kind of address the patient's question. And this could be around medication, it could be around lifestyle. It could be around rescheduling an appointment. Like there's so many things that someone going through an oncology program may have questions about that don't, you know, require a nurse to pick up the phone and answer. But you know, memoirs like one of the things that we do very uniquely is we deeply integrate into the care team workflows. We integrate into the EHR, we integrate into the, you know, epic in basket that the care teams have. And so we have that information, like we have the appointment data, you know, we know when they're starting chemo, or if it's a surgery program. We know when the surgery is. We know their discharge date. So we can be very tailored with the which is what our programs, right? So we can do check ins. We can check in on their symptoms. We can do a little bit of symptoms triage. We can decide whether or not we want to recommend home care, you know, based on what the symptom is. You know, nausea, things like that, versus something that needs to escalate to a care team, you know, things like shortness of breath, like we want to make sure to escalate, but a patient doesn't know they don't know when they need to call in and when they don't. So, you know, this applies across a lot of our programs, but to your point, like, going through a cancer treatment is a very stressful time, and there's a lot of questions coming up, some of which are time sensitive, some of which aren't in that time of stress. It's hard for a patient to know. So we try to be this layer between the care team and the patient, to give everyone peace of mind and just to clarify what's the platform? Is it on their phone? Is it on the computer? Is it all SMS based? So we try to make patients where they are. We won't want them to have to download an additional app. So for the patient, it's SMS, and then for the team, we integrate with their EHR, with their workflow, so no one has to download anything new, which I'm a strong believer in healthcare, downloading new things is it's a barrier.
Megan Antonelli 9:20 Yeah, no, absolutely. Well that, you know, I, as I mentioned in the intro, I mean, I Your background is so interesting to me. I, you know, I think healthcare has, for a long time, tried and wanted to learn from more customer facing, you know, customer centric technologies and sectors and so coming from, you know, DoorDash and Expedia, travel and transportation, how has some of that shaped how you're looking at, you know, the products and the programs that you guys are are launching,
Divya Bhat 9:52 yeah, um, it's a good question. I think about this a lot, um, so, you know, I've you kind of, um. Um, listed like the companies that I've worked at, one common theme is a lot of these companies really changed the way, kind of slow, entrenched industries operated. And in every single one of those journeys, at some point it felt impossible, right? And I know a lot of folks feel this way about healthcare. We feel like it's this, you know, industry that has so much kind of inertia, and it's, it's hard to change. And so I think I've just, I've seen it like, I think I have this optimism now knowing that, like, there is a path forward. You know, when I started at Expedia, people were still using travel agents and printing out or, like, getting mail those, you know, like those boarding passes, you know, I was at, when I was at Trulia, I was brought on to start and run the Trulia rentals team. It was like a new arm within Trulia. At the time, everyone was just using Craigslist like the or walking around a neighborhood and just like calling or writing down phone numbers for those for rent signs. It did not
Megan Antonelli 11:00 I was there doing that. I mean, you know, it's, it's so funny, because it, you know, living in San Francisco at the time that I did, you know, that was exactly, you know, it's like DoorDash. There was nothing delivered. You couldn't get taxis. It was. And then travel was travel. And then rentals were a mess, you know. And there was just, you know, for rent signs that you'd have to go find so, yeah, thank you give Yeah.
Divya Bhat 11:24 I mean, it wasn't just me, it was me with large team of highly qualified people. But I think even just seeing there, you know, Expedia was my first job out of college, so I don't get credit for it, but I think just being a fly on the wall in that journey, I think it gives me and I think also being a founder, I think I have some of that, like founder optimism, that you just kind of need to push forward in these tough industries. But, I mean, I think my point is these industries didn't seem like they could change, and they did. They have changed, right? Like the way we interact as consumers is really different. I think my other kind of perspective that I bring from being both in healthcare for the last few years, but not in healthcare prior. Is, I think patients deserve a healthcare technology experience that they're experiencing in all the other parts of their lives, right? Like, I think that right now some of us accept this double standard of like, well, like, you know, in your non healthcare apps. There's this, like, high level of user experience and polish, and then, you know, when you're texting with your health system, like, we accept a lower bar. I don't think we have to do that, and I don't think we're meeting the expectations of patients or clinicians, right, like care teams. They are also using other apps outside of their jobs. And so then they go to work and they're using, you know, epic or whatever it is like, it causes some some friction. It's adding to this sense of burnout. So I think just having high standards for user experience and for technology experiences and bringing, you know, those standards from other industries into healthcare. It, it might be overly ambitious, but I
Megan Antonelli 13:09 know, I think it's, I mean, I think it's right on point. And I think, you know, I do think we're seeing it across the board, and certainly with, you know, you know, one medical and other, you know, the sort of direct patient care models that, you know, patients are demanding it and, and certainly the younger patients expect it and, and, and it should be seamless, both for the provider, right, and for for the patient. But of course, there's also reasons behind why it has been slower to make it as user friendly, right? So talk to me a little bit about, you know, some of the challenges that you guys are facing or that you're seeing around you know how to you know, the technology is there, right? We know that in our banking account, you know, there's security, there's privacy, not that it's 100% all the time, but for the most part, we rely on it. We count on it. And, you know, our money stays where it's supposed to, and, and, and, and the experience is good, and we can get it no matter what country we're in, no matter where we are. Healthcare is not quite there yet, but we know the technology is there. Tell us a little bit about what you guys are seeing and how you're how you're coming to some of those challenges and overcoming them?
Divya Bhat 14:22 Yeah, it's a good question. Bear with me. I'm gonna give a complicated answer to this. I promise. I'll tie it all back together. This is such a complicated question, but feel free to pull me back. This is like, but I think there's a couple of things here. I think one is, you know, the challenge is exactly what you said. Healthcare is really unique, like, when we're talking about patient health, we need to take extreme care. You know, we can't be flippant. We can't make, you know, the sort of mistakes you can make if you're just trying to, I don't want to say just, but like, trying to coordinate Friends Meeting up, like, mistakes are higher, right? So we need to take care. We need to be thoughtful about patient. Safety, we need to think about access, we need to think about health equity, we need to think about bias, right? There's all of these things that are they exist in our healthcare system. And technology has the ability to make it better or worse. And I think it's very easy to fall on the wrong side of it, if we're not extremely careful. But I do want to emphasize that healthcare, act or technology, has the ability to make these things better. Also, we can do better than just, you know, an individual, overworked human at some of these things. You know, we have better data, right? We can actually improve safety and access and equity and bias if we're doing it thoughtfully. So I think there's an opportunity, but it's both sides, like we can't screw it up, but we can make it better, but we can't screw it up, but we can make it better. Like we've got to balance that. So I think our approach has been around building on the trust that a patient and a care team inherently have, and so I think that's one of the things that's unique about healthcare, because of all this complexity around safety and the importance of someone's health and the stress that they're going through, that trust is has to be central, right? Like we I don't want to replace it. I don't want to say, like, you're going to talk to your care team, but also, trust us, we're Memorial and we're going to do this other thing for you, like, we need to build around that. And you know, I think we have people across America right now, they're struggling with their health care journeys in so many different ways. There's communities that are getting forgotten and they're getting left behind. There is a lot of you know, like healing and trust that needs to happen. And I think our care teams that are on the ground are doing that work right now. So we want to build on that. Like, we don't want to, like, circumvent it. We don't want to go around it. We want to work through it. And this is where we are really aiming to focus on helping those care teams build that trust and deliver the best care they can at the top of their license. We want to help them feel less burned out. We want to help them feel unburdened like unburdened. We want to help them feel like momra is taking work off of their plates in a way that they can trust so they can focus on other things. And so we are still using that core trust, and we're also using that care team to help ensure you know that patients are feeling comfortable with the safety and the security and all that other stuff. And we're, like I said, kind of providing those superpowers and that scaffolding around the care teams instead of replacing it. Yeah. So tell me a little bit about, you know, when you work with a health system to kind of, you know, are you going in saying, Hey, we've got this oncology tool, or are you working, you know, going to the customer, the hospital, and saying, Where do you think this is needed? How can we build for you? Tell us a little bit about what that's looking like for you guys in terms of the process, and then also, even just like, who in the organization is the person who you're finding is the most, you know, receptive and, you know, interested in this stuff. Yeah, it's a good question. So we have a handful of care programs that are tried and true, that we have seen work, and you know, we're happy to lead with those based on some of the things we are good at, those same core competencies can easily apply to other departments as well. You know, we're good at appointment preparedness. Like I was saying with our colonoscopy prep programs, we have a 97% response rate for patients saying, I have completed the prep and I'm ready for my appointment. So that Sure, from one clinical area to the next, like the specifics may vary, but appointment preparedness is something we're good at. So you know, we will go and say, you know, we have these gi programs. They're very effective, but at a specific health system, they may have a particular department that's maybe more or less open to a technology solution at that point, we are happy to work with them and kind of apply some of those learnings. You know, we're not flying blind. These same principles apply. So, you know, there are other areas that we have done, appointment preparedness in. We're looking at allergy testing as one of them, making sure people don't eat the, you know, foods, or take the meds they need to prior to showing up for allergy testing.
Megan Antonelli 19:24 So we have an exemption. I'm sorry, but when it comes to the appointment preparedness, like when they, you know, I mean, because hospitals are so strapped, and they, while they want to be innovative and they want to be adopting these technologies, I think you have to go in with that sort of, you know, this is where we're going to either save you money, save you time, really improve patient, you know, experience in that way. Tell us a little bit about, I mean, appointment preparedness. I also would imagine means less missed appointments. Are there any, have you guys done research around that? Do you have a sense of that, that value paradigm?
Divya Bhat 19:57 Yeah, absolutely. I mean, that is the value driver. That. Is our ROI value story around appointment preparedness. We reduce no shows. We also reduce the number of people that show up unprepared and can't complete, you know, the appointment. And so we're increasing throughput utilization. We should be driving top line revenue. And there's the operational efficiency of all of that work that went into getting that patient there. That's work that someone on the care team might have otherwise either done or maybe didn't have the time to do, right? So there's the kind of that bottom line and operational efficiency and the like the care team reach that we're providing, but then driving those outcomes as well.
Megan Antonelli 20:39 So with that around the provider communication like, you know, your sort of, your purview is product. I imagine that means going in and kind of saying, Okay, this is an area where there's a need. How do you then, you know, if you're working, I assume, with the clinicians, you're building off of that trust. So you've got to kind of understand, what does that normal communication look like? What does the ideal communication look like? How are you guys getting to that in terms of your, you know, product development stuff?
Divya Bhat 21:08 Yeah, so, I mean, we are in a fortunate position. Or I think we can lead with perspective, right? We have care programs deployed across a variety of health systems. We're always learning from them, and I think we can bring some best practices with us. You know, we have the care programs where we can say, well, here's what works, here's what we do, well. But we also know that every health system has some unique flavors, and maybe they're working with a different community, maybe they do things a little bit differently, maybe their care team members are from a different community, right? So we do, you know, we're selling enterprise deals, so this isn't necessarily an out of the box solution. We know that we need to make sure we're meeting the unique needs of our health system partners. So we do, you know, clinical scoping. We work with the care teams to say, you know, what are you doing right now? How is what we're doing aligned with what you're doing right now? We make sure the messaging is aligned. We can, you know, add or remove many of these components. And, you know, we can kind of have a back and forth words, you know, we've seen this work, but we also want it to align with what the health system might be doing by answering the right question.
Megan Antonelli 22:14 Yeah, no, absolutely. And I think, you know, when I think about sort of how the expectation of colonoscopy prep, you know, would be very routine, right? The questions would be all the same. The responses are the x.
Divya Bhat 22:29 It's like, did you pick up your prep today? You know, your four days before what you need to do? Have you? Have you had it? You know, did you find her? Yeah. So it's
Megan Antonelli 22:38 and, you know, and certainly, but then on the other side of things, where you know, with oncology, you know, are you finding that, you know, there things get escalated more often, that you have to have sort of that, that more sensitivity to where the care team needs to get involved and how? Yeah, I guess. How do you balance those two, those two types of pathways?
Divya Bhat 23:00 Yeah, no, absolutely. We do have a lot of we have the ability to configure and especially things like you're talking about. I mean, I think the size of the care team can really change some of that. You know, some folks have a dedicated care manager and they want all the alerts, and they want that person to see them. Other folks are like, You know what, we're a smaller team. Feel free to handle these and just escalate so we can customize that things at that level. And so again, I think we can lead with perspective. We can share what's worked, but we also want to be very clear that we want to learn from our customers as well what's worked for them in their system and their population. And so we have a lot, yeah, the configurability is there, and we just try to deploy it at the right times to have the best impact,
Megan Antonelli 23:43 awesome. And then around, you know, what you're looking at for the future. So you're in these, are you looking to expand the care, or is it more regional? What's your, you know, what's the sort of pathway for you guys in terms of the future? But also, where do you see this headed? Because I think, you know, we've seen such a, you know, sort of very fast, which is rare for healthcare adoption of this. And certainly the interest level is super high. Where do you see this, this kind of heading in terms of the next six months to a few years?
Divya Bhat 24:15 Yeah, fantastic question. So you know, as I mentioned, we do span quite a few clinical areas right now, and we very quickly can expand to more because, as I was saying, we kind of have these core competencies that should that do apply across a bunch of different areas, right? And so I'll speak for myself. One thing I would love to see, one of the things I'm most excited about, is spanning more and more clinical areas across any given health system to kind of help bring cohesion to that patient experience. Because I think right now, memorials programs are very targeted, and they're solving a Very specific problem really well, and I want to make sure we continue to do that. But I think right now, patient experiences can still feel very disjointed, right? They're working with different departments. People have different comorbidities, and care team workflows can also differ from one department to the next. And so again, with this care team mindset that we're bringing right, unburdening the care team, reducing care team burnout, being able to help with that cohesion is something I'd really like for us to be able to do. And so this is part of expanding to more clinical areas, expanding to more clinical areas within our partners, I think, will help us compound our impact. You know, we're at a phase where I want to balance that. I want to make sure we are really, really doing a good job on the care programs we do have, right, like, and I think the second piece is then do a really good job across a few different areas, and then think about the compounded impact as we
Megan Antonelli 25:57 well. And that's, you know, it's like you have the one on the one side, you know, you work in one hospital, or you've seen one they always say that you've seen one hospital, you've seen one hospital, right? And it, you know, and it can even be like you've seen one department in one hospital, you've seen one department in one hospital, right? So, how to make that more uniform? I mean, I I probably a little more often than I should tout what an amazing experience that I've had at Cedars living here in LA and, you know, I have, you know, it's like, whenever I see someone from Cedar, I'm like, Oh, my God, it's just the best hospital. It's so great, you know. And they're like, well, not not, it's not always. No, really, it is. But, you know, I've only seen one window of it, but that isn't, you know, I think knowing that organization and then being able to rule out the product and programs within other departments is a is a really good way to, you know, make that experience uniform throughout. So
Divya Bhat 26:50 yeah, and I think it'll allow us to bring help health systems, bring best practices from department to department, or even just what we're seeing across health systems, you know, like, on one hand, yeah, like when you've seen one hospital, you've seen one hospital. On the other hand, what's working in our memorial program for patient care often applies broadly. And so, you know, I feel like I was like we were talking about earlier, like we do need to strike that balance between customizing but also leading with perspective. Because the way our programs are built, we have a unique ability to track and monitor and optimize and see what's working. And so we can help bring this, bring these best practices
Megan Antonelli 27:30 right, and taking those best practices make it actually scalable, right over customization makes it, you know, hard to scale. So tell us. Tell us a little bit about like when you're working with those customers, or even customers that you haven't yet worked with, but as they're thinking about this journey of, you know, applying conversational AI and AI tools to the clinical pathways and to patient experience, what are some of the things that you would say are most important about, you know, implementation or consideration when, when your health system partners are getting into it?
Divya Bhat 28:04 Yeah, that's a fantastic question. This is a question that keeps me up at night, so I have a ready answer. I think integrating deeply into care team workflows and having care team buy in is the key here. You know, I know that they say, I think I've heard recently, burnout isn't about the amount of work you're doing. It's when you feel like you're doing a lot of work and you're still not having the impact you wish you had, right? It's like that feeling of frustration. We need to be very care team centric, and we need kind of buy in partnership from, you know, the clinical champions at the partner site to say, like, let's get this right. Let's make sure the nurses on the floor that are going to be interacting with memora understand what they're going to be getting from this, what's needed from this, and make sure they are seeing the value. So integrating with epic, making sure the alerts are happening at the right level, and making sure they're seeing the alerts they want to see, and not seeing useless alerts, right? So not getting alert fatigue, making sure care teams are seeing the value and, you know, capturing the context of everything that's happened in the conversation, and making sure it's surfaced to the care team so they can use it. So, you know, there's the patient experience side, which I think is very important. But I don't want to say not rocket science, but it follows many other paths right on, like best practices. I think this, integrating with care teams, and understanding care teams and working with their workflows is the part where we're really trying to innovate, and this is where we need the partnership from the health system. So deep integrations, I don't want to say deep training, because I think that if we are doing everything right with our product, we shouldn't need much training and change management, but we need to make sure we're hitting the mark on that. Does that make sense?
Megan Antonelli 29:53 Yeah, absolutely. Yeah. And I think, you know, it's a the technology should be seamless and invisible, right? In terms of, um. The adoption and stuff. So that is great. So, you know, I mean, that's so much to sort of absorb and to think about. What are some of the things that you would kind of leave our audience with in terms of, you know, where, where things are headed and and what you're most excited about?
Divya Bhat 30:20 Yeah, yeah. I mean, I'm excited about all of it. I think I am very excited to see the value we're driving, the cost savings we're driving, but also the kind of top line revenue generation we're driving. And I'm really excited that healthcare in general, is at a point where we can actually realize this. You know, we were talking about how it's been just like a little bit lagging, but I think we're at an interesting time in healthcare, and I think the time is now, because, you know, I think the data is there. It's in the EHRs, I think telemedicine, I think just everything that happened through COVID has gotten patients more accustomed to doing things through technology layers. I think, you know, you mentioned, younger folks have those expectations. I would say older folks also have those expectations. You know, everyone's texting with their grandkids like that. That's becoming the norm. And so I think just carefully deploying these technologies, keeping that care team trust at the center of the experience, and then expanding from there is very exciting, not replacing, but kind of augmenting care team superpowers.
Megan Antonelli 31:38 Yeah, no, I love that. I think the, you know, putting trust at the center and augmenting the superpower. So the care team is an amazing sort of mission and vision, and it sounds like you guys are doing a great job with that. So tell our audience how to best get in touch with you. If they want to learn more about memora or more more, you know, just get in touch with you. If you want to get in touch with me, get in touch with Memorial. Check out our website, Memorial health.com, we have a lot of great content on there. You can find me on LinkedIn. Would love to connect. And, yeah, we're super excited to hear feedback from the market. That's what we thrive on. So yeah, love to chat. Well, perfect. Well, thank you so much, Divya. It's great to learn about both your your experience and what you're bringing to Memorial and what memoir is doing. So I'm excited to to watch the success, and you know what you'll bring to to the organization, as well as what they'll bring to their health system partners. So and thank you to our audience. Thanks for joining us for health impact, live digital health talks. We hope you found today's conversation informative and inspiring. Don't forget to join us for the next episode and subscribe to digital health talks podcast. Thank you so much. This is Megan Antonelli.
Thank you 32:50 Thank you for joining us on digital health talks, where we explore the intersection of healthcare and technology with leaders who are transforming patient care. This episode was brought to you by our valued program partners, automation anywhere, revolutionizing healthcare workflows through Intelligent Automation, netera, advancing contactless, vital science monitoring elite groups, Delivering strategic healthcare IT solutions, sell point, securing healthcare identity management and access governance. Your engagement helps drive the future of healthcare innovation. Subscribe to digital health talks on your preferred podcast platform. Share these insights with your network and follow us on LinkedIn for exclusive content and updates. Ready to connect with healthcare technology leaders in person. Join us at the next health impact event. Visit HealthImpactforum.com for date and registration. Until next time, this is digital health talks, where change makers come together to fix healthcare.